Jumia is the #1 leader of E-commerce in Africa.
Our company is part of Rocket Internet, a global and leading incubator of start ups specialized in e-commerce.
We have already built in France successful companies like Groupon, Zalando, Wimdu, EDarling, Glossybox…
Jumia is expanding its activities in Kenya. To support our development we are currently looking for outstanding candidates interested in entrepreneurship and e-commerce to join us. This is a perfect opportunity to participate to an entrepreneurial adventure that will lead to the future stars of the web universe.
If you want to become an entrepreneur in e-commerce businesses and join one the fastest growing company in the world, please send your resume to: joinus-kenya@jumia.com
Job Description: Customer Service Manager
You join our Customers Service within Operations Department. Your tasks will be to take responsibility and drive all activities related to Customer Relationship, including:
- Manage a team of Customer Service agents
- Ensure quality and consistency of customer relations
- Report to Head of Operations on Customer Service KPIs.
- Assist Selling processes for our customers and generate additional Sales
- Coordinate information to customers browsing our websites during store discovery, order and checkout. Including after sales support.
- Perform phone conversation with customers to answer their questions, provide information and advise them.
- Handle special requests and complaints of customers
- Collect and store useful data within our backend system
- Ensure follow up through emails, phone or any required means.
Our offer
- A unique education in launching and scaling new internet concepts
- Become part of a highly professional and dynamic team working around the world
- An attractive salary package
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
Join the journey!