Vipingo Ridge Ltd is the Premier Golfing and Residential Estate in the Region offering world class facilities. The company is seeking for an ICT Assistant to support ICT help desk requests, assist with day-to-day basic troubleshooting of computers, networks and server equipment in the organization. The ideal candidate will have experience of supporting Windows network environments with exposure to the Apple Platform desirable. They will support and help improve where possible the use of IT and Communications technologies in the organization through standardizing process, implementing new initiatives and supporting the other business processes in the organization through technology. This person will report directly to the IT Manager
Duties & Responsibilities:
- Manage the deployment of ICT equipment and software within the organization.
- Provide Level 1 support ensuring a high level of customer service through telephone, email and face to face of desktop PCs, notebooks, printers and telephones.
- Manage the repair and replacement of IT equipment including any warranty or insurance claims.
- Support network and shared resources (shared drives and printers)
- Maintain ICT documentation and improve this where necessary
- Maintain IT hardware and software asset registers
- Ensure that the organization's ICT infrastructure is stable and secure at all times.
- Provide incident management, investigation and coordination.
- Provide out of hours support as required
- Contribute to process improvement through innovative and cost effective proposals/ideas/suggestions
Position Requirements:
- Bachelor's Degree or Diploma in IT, Computer Science or IMIS
- Minimum 2 years' experience in ICT support in a corporate setting
- Good understanding of Windows Desktop Platforms (XP, Vista,7/8) and Mac OS
- Appreciation of Windows network security
- Excellent Microsoft Office skills (2007/2010)
- Able to train individuals and groups in the use of ICT
- Concern for detail and accuracy, with a professional and efficient approach
- Strong, written, communication and numeracy skills
- A positive 'can do' attitude
We welcome applications for this position and request a letter of application, detailed CV and copies of relevant qualifications be sent to Vipingo Ridge Ltd, via mercy@vipingoridge.com or telephone us on 0732-888880 for further contact information by 27th April, 2014.